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Monitoring Matters

Are you getting all you can out of your dispatchers?

December 5, 2012Rich Miller

Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done. There are no prizes, awards, back-patting or cajoling, saving you time, money and maybe even a bit of your hairline. If your central station has a work force that rises to that level, congratulations. Chances are, though, that no matter how many self-motivators you have, you also have employees...

Amy Becht, Michelle Lindus, Security Systems News (SSN), Vivint

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