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Missouri city part of new trend of outsourcing false alarm services

July 23, 2013Leif Kothe

SPRINGFIELD, Mo.—With false alarms becoming a growing administrative nuisance, the police department in this city decided to do something that is now a burgeoning trend: Outsource its false alarm billing and tracking services to an IT company.The Springfield Police Department has hired global IT giant PMAM, based in Irving, Texas, to collect unpaid fines and inform customers about system issues to avert future false alarms, which are often caused by installation flaws or dated systems.Springfield...

Ben King, PMAM, Springfield Police Department