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New SIAC training program takes on user error

December 21, 2011Rich Miller

FRISCO, Texas—False dispatches mean user error.In the majority of cases that's the reality, according to the Security Industry Alarm Coalition, which has found that customer errors account for up to 77 percent of false police dispatches. And while initiatives such as ECV, model ordinances and CP-01 equipment standards have cut into that number over the years, the problem continues to dog the industry.“We've broken down what the causes are and how to address them, but quite honestly we've...

Alarm Center Inc., Ron Haner, Ron Walters, Security Industry Alarm Coalition (SIAC), Stan Martin