ADT acquires I-View Now to further enhance professional monitoring services

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Friday, October 18, 2019

BOCA RATON, Fla.—ADT, a smart-home security provider serving residential and business customers, has taken another step to reduce false alarms and improve emergency response by acquiring I-View Now, a leading video alarm verification service.

“ADT is a purpose-driven company,” Jim DeVries, president and CEO, ADT, said in the announcement. “We believe everyone deserves to feel safe, which means we are always looking for opportunities to invest in new technologies that keep us at the forefront of security innovation.” 

With the use of I-View Now technology, public safety answering points (PSAPs), like 911 dispatchers, will be able to better confirm whether an alarm is a true emergency. Video, location, sound, sensor, user and activity data can now be combined with predictive analytics to provide a comprehensive dashboard of information about what is taking place during an alarm. This critical information allows customers, ADT and first responders to make better decisions quickly, helping protect lives and property.

If a customer is not available to confirm an emergency, they can choose to allow ADT to access the situation remotely, enabling ADT to append an accurate priority signal to the alarm, which first responders can use to determine response time. 

“Helping to ensure customers’ safety is our top priority at ADT, and by integrating I-View Now technology into our current protocols, we can enhance the effectiveness and efficiency of our extensive network of ADT-owned and -operated monitoring centers and help first responders focus on real emergencies,” Donald Young, CIO and EVP of field operations said. “I-View Now will function independently under the ADT umbrella, helping to provide both companies’ current and future customers with the best experience possible. 

Larry Folsom, I-View Now president said that ADT is their ideal partner to help scale up. “Teaming up with ADT will allow our proprietary technology to reach its full potential and provide better information to first responders, he said. “Together, we will help to save more lives.” 

ADT’s use of I-View Now’s technology is currently in a pilot program in select markets and will be available to current and future ADT customers later in Q4 of 2019. As part of the acquisition, Folsom will report to Young and continue to lead I-View Now, supporting existing and new customers.