AT&T earns CSAA Five Diamond certification
DALLAS—AT&T, which launched its Digital Life home security/home automation platform in April, has received Five Diamond certification from the Central Station Alarm Association, the company announced this week.
“We are pleased to have received the CSAA Five Diamond certification as only fewer than 150 of approximately 2,700 central stations across the U.S. achieve this status,” an AT&T representative told Security Systems News. “And we are even more pleased to have done so in a matter of a few months of operation since our commercial launch.”
To receive the certification, a central station must be UL-listed and all of its operators must pass the CSAA Central Station Operator Level I Online Training Course.
Becky Lane, vice president of membership and programs at CSAA, said the certification is a sign that AT&T “understands the importance of certification and training” in the monitoring space.
Some cablecos and telecoms entering the security market are inclined to use already-established central stations for their monitoring operations, such DIRECTV, which uses Protection 1’s professional monitoring arm for its security customers.
AT&T, on the other hand, has its own central station. Lane hopes to see that trend continue.
“We would love to see that,” she told SSN. “Whether it happens or not, we’ll have to see. Each company will have to make that determination, but we would love to see more newcomers.”
AT&T also announced that it plans to launch Digital Life in five new markets on Friday: Boston, Cleveland, Detroit, Portland and San Antonio.