Quick Response acquires American Response Center

Combined company is 'single largest wholesale central in Ohio'
Thursday, February 4, 2010

CLEVELAND, Ohio—The Quick Response Monitoring Alarm Center on Jan. 29 announced it had acquired the assets of Ohio Alarm, Inc., dba American Response Center, of Euclid, Ohio. According to Quick Response president Jeff Cohen, the acquisition makes the combined company a regional force. “I believe it makes us the single largest wholesale central station in Ohio,” Cohen said. “I’m working on our sales analysis right now. We have close to 450 dealers right now.”

Former ARC president Jim Osbourne Sr. will remain with the new company and help marshal a seamless integration of the accounts. “I’ve been through other sales,” Osbourne said. “These things are sometimes done abruptly and it causes many, many problems. We decided we wanted this to be done so that service to the dealer and the customer was uninterrupted. It needs to be invisible.”

Osbourne also agreed the new company was sizeable. “I would say we’re probably the biggest central station in the region. Emergency24 is bigger going one way, and going the other way, Pat [Egan] may be bigger, and C.O.P.S.,” Osbourne said. “We’re at plus-70,000 systems. That’s pretty big.”

Quick Response and its parent company, U.S. Protective Services, have provided alarm monitoring services for more than 40 years. Quick Response operates a UL-listed and CSAA 5-Diamond-certified central station providing wholesale monitoring and additional services like access control, video monitoring and two-way voice PERS systems, according to Cohen.

“We’ve always been strong in the two-way market and now we’re getting back into that,” Osbourne said. “Remember ‘Help! I’ve fallen and I can’t get up?’ We were the monitoring company for that. We think that the two-way market for PERS is only going to get bigger and bigger.”

Cohen said all the ARC employees have remained on and will continue to staff ARC’s Euclid, Ohio central. “We’re running their facility in their facility,” Cohen said. “The idea of running two centers is nice from a disaster recovery point of view.” Cohen said both centers would be converging to a single automation platform from DICE.