Rapid Response plans to hire 125

Company to host job fair following the completion of headquarters expansion
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Wednesday, April 19, 2017

SYRACUSE, N.Y.—Rapid Response Monitoring plans to hire 125 employees at its corporate headquarters, based here, over the next year, according to Christopher Denniston, the company’s marketing and communications manager.

“The positions will be primarily made up of operators but we do have a need to expand in other areas of the company as well,” Denniston told Security Systems News. “We’re definitely looking to expand our IT and technical support teams, our software development team, and also add some additional sales staff and accounting [employees].”

Most of the 125 hires will be for newly created positions. “A majority of the time, though, when we have a person who leaves the monitoring center, they’re actually moving into another role.”

Rapid Response is currently working on building out its headquarters here, increasing from 40,000 square feet to 75,000 square feet, which will allow the company to add more operators. “We’ve been growing very rapidly through organic growth through our existing dealer base, as well as adding new dealers,” Denniston said.

“The external of the building has been complete for a bit of time. Now, we’re working on the interior space.” Denniston said.

“We’re excited to be in the final stages and we expect that we’ll be transitioning into that space this summer” said Denniston. “Once the expansion is completed we are going to have a job fair here on site to introduce more of the community to our facility and hopefully gain some new staff members.”

The build-out will benefit all of the company’s employees. “A large reason for the expansion is the team itself, and giving them additional amenities that they may not have today,” he said. “We’re expanding our break room areas extensively for the staff, we’re including some indoor/outdoor areas, some relaxation spaces, some quiet rooms, additional locker spaces, a lounge dedicated to iPad use that includes some soft seating areas.”

Denniston continued, “There’s some stress on the [monitoring center] floor and we want them to understand we care about them as an employee and we care about the job that they do.”