Sonitrol of Hawaii opens monitoring station

Company plans to double staff at the new facility within the next year
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Wednesday, July 16, 2014

HONOLULU, Hawaii—Sonitrol of Hawaii, a provider of verified security systems based here, has opened a new central monitoring station to serve the Hawaii market.

The new monitoring center, approximately 6,000 square feet in size, went live in June, Tracy Jones, president of Sonitrol Hawaii, told Security Systems News in an email communication. The company currently staffs five operators, but the plan is to double that number “within the next year,” according to Jones.

Jones, a Sonitrol veteran who began his career with the company in the late 70s, became president of Sonitrol of Hawaii in March of this year, when his management team acquired the company. He said his company wants to provide local monitoring and service on the islands.

“The investment we have made in technology and people sends a clear message to our clients and prospects about our commitment to serve the unique needs of the Hawaii market,” Jones said in an email communication.

The central station is equipped with the company’s SONIP monitoring platform, which uses client software for verified monitoring, signal processing and automation. The facility is backed up, Jones noted, by Sonitrol’s 20-person mainland monitoring operation.

Jones emphasized that the implementation of the SONIP platform is the real breakthrough for customers, who can expect to realize the enhanced value of the platform right away. Giving customers that service upgrade, in addition to local monitoring, was the main impetus behind the project.

“In addition to having state-of-the-art monitoring equipment that is compatible with the latest subscriber equipment, we reestablished local monitoring with an experienced team,” Jones told SSN. “Our clients will enjoy better service, sensitive to local needs, along with new, enhanced security offerings.”