Vivint’s new center to support sales and customers

The home automation/home security company expands again
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Tuesday, May 6, 2014

PROVO, Utah—Vivint has taken another step in growing its Utah footprint, establishing a new service support center in the college town of Logan, Utah.

The Logan support center, which will have from 70 to 80 employees, opened April 21, according to Starr Fowler, vice president of human resources for the home automation/home security company, which is based here.

She told Security Systems News that the center will focus on supporting account creation and customers.

Employees there, Fowler said, will “help support both our customers and our sales folks in setting up new accounts.” Also at the center will be “our customer loyalty group,” which “will help resolve customer issues and help ensure we provide the best customer service.”

Vivint rapidly has been expanding its footprint since being bought by The Blackstone Group in 2012 for more than $2 billion. For example, that same year it added a 150,000-square-foot customer care center in Lindon, Utah, and in 2013 it added a new 100,000-square-foot new building to its Provo home campus, doubling the space it occupies there.

The new Logan center “is actually a sales office [that the company has had for about 2.5 years] that we are leveraging for this service support center,” Fowler told SSN.

The company is still in the process of hiring for the new center and Logan, home to Utah State University, is an ideal place to do that, Fowler said.

“We have had a longstanding relationship in that market, where we have been recruiting for quite some time for our sales organization,” Fowler said. And Logan has a thriving community beyond the university, she said. “There is a stable population there for us to draw from as well, in addition to the college students,” she said.

In March, a fire forced the evacuation of Vivint’s Lindon call center. Fowler said about 600 employees were displaced and as of early May, had still been unable to return to that site.

“We have relocated our employees to other facilities close by our Provo campus and they will continue to operate from those locations until we get the Lindon facility back up and running,” Fowler told SSN.

When asked about long-term plans for the new Logan campus, she said, “We are going to be looking at our options. We definitely think this is a good location for us, but we’re kind of taking it day by day and making sure that it makes sense for both Vivint and our customer base.”