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Are integrators about to board the train?

A railroad safety committee is evaluating the safety and investigative use of cameras, recording devices in locomotive cabs
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06/25/2014

WASHINGTON—The Security Industry Association is backing the development of standards that would address the installation and use of inward- and outward-facing cameras and recording devices on locomotive train cabs.

Specifically Speaking with MCG Cx Services' Dave Miller

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06/24/2014

In this Specifically Speaking Q-and-A, security consultant Dave Miller, principal with MCG Cx Services of Newberg, Oregon, talks about his business.

Five questions: Bryan Wagner

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06/18/2014

Bryan Wagner is the new vice president of New York City-based SecureWatch24. Security Systems News caught up with Bryan recently and asked him five questions.

Customer service and the Internet of Things

Readers say diagnostic tools and IT training for technicians is key to customer satisfaction
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06/18/2014

YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition.

Specifically speaking: Christopher Grniet

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06/16/2014

Specifically Speaking features Q-and-A with a different security consultant every month. In June, we spoke to Christopher Grniet, regional vice president at Guidepost Solutions in New York.

Talking keypads and panels with Brandon Savage

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06/11/2014

NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.

SSN seeks nominees for ‘20 under 40’ Class of 2014

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06/11/2014

YARMOUTH, Maine—Who will lead the security industry tomorrow? We can have a pretty good idea based on the performance of certain young standouts in the industry today.

Disaster recovery within 15 minutes at Delta

Duplicate site and drills ensure business continuity
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05/28/2014

ATLANTA—If Delta Air Lines’ Operations Control Center is incapacitated due to a fire, extreme weather or bomb, it can set up within 15 minutes at a duplicate facility already in place nearby. That’s been proven during yearly drills.

Cloud-based smart home installed base to grow to 44.6 million by 2018

Key elements of growth: platform that can integrate many devices, resistance to cyber hack
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05/28/2014

LONDON—The security industry is just one business sector expected to play a role in the rapid expansion of the global market for cloud-based home management systems, whose installed base is poised to skyrocket over the next five years, rising from 5.6 million at the end of 2013 to 44.6 million by 2018, according to a new report from IHS Research, a market research firm whose U.K. headquarters is based here.

Five Questions: Ken Frank, RFI Communications & Security Systems

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05/27/2014

Ken Frank recently became a senior account executive for RFI Communications & Security Systems, a multisystems integrator based in San Jose, Calif. His background includes 20 years of integration experience as well as nine years as a regional sales manager in access control and video systems. He will work with new and existing customers, assisting in the development of business, as well as new concepts to be applied within a range of vertical markets. Security Systems News caught up with Ken in March and asked him five questions:

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Poll

SSN News Poll December 2014

In the wake of the recent expiration of their non-compete agreement, former sister companies ADT and TycoIS are now battling it out for a piece of the lucrative small-business pie. How will this affect the competitive landscape and regional providers? Tell us what you think.

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