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Monitoring

Monitoring in the IP age

Panelists at ESX discuss how central stations need to evolve to prosper in the age of IP signals
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07/09/2014

NASHVILLE, Tenn.—Good advice on running a central station was in no short supply at ESX. The show’s entire lineup of monitoring track seminars covered virtually every aspect of what it takes to thrive as a central station in 2014 and beyond.

Metrodial to go live with trio of mobile apps

The central station is the first adopter of SmartTek’s trio of personal protection apps, which includes an app-based mPERS service
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07/02/2014

HICKSVILLE, N.Y.—With several different mobile PERS models gaining traction in the monitoring space, it’s not yet clear what type of device and what combination of features will be the winner in the marketplace.

PPVAR completes video verification best practices in time for ESX

The best practices identify three different threat levels for video verification
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07/02/2014

NASHVILLE, Tenn.—Meeting the ESX deadline it set for itself late last year, the Partnership for Priority Video Alarm Response has completed a best practices document for video verification, which distills feedback from more than 30 security companies, 12 law enforcement agencies and four insurance industry associations.

Essence USA looking beyond the panic button with PERS

Powered by an analytics engine, the company’s new in-home PERS unit aims to give central stations a more complete picture of behavioral patterns and health trends
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06/25/2014

HOBOKEN, N.J.—Yaniv Amir, president of Essence USA, believes PERS units need to become smarter, more intuitive and better able to transmit information passively. In short, they need to become less reliant on the human factor that comes with hitting a pendant. Devices best able to accomplish this, he says, will become differentiators for central stations.

PPVAR, SIAC talk verified alarm standards

Guidelines needed to govern how central stations and PSAPs interact during a dispatch
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06/11/2014

LAS VEGAS—It’s little wonder that the topic of verified alarms tends to spark dialogue between those in law enforcement and the alarm space. Intended to reduce false dispatches while increasing apprehensions, verified alarms—and the policies that guide them—are of critical importance to both groups, and continue to shape the relationship between them.

Private equity firm invests in MobileHelp

The mobile PERS provider, which has a CAGR of 163 percent since 2011, has its eyes on telehealth frontier
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06/06/2014

BOCA RATON, Fla.—Florida-based private equity firm Stonehenge Growth Equity Partners has invested an undisclosed amount in MobileHelp, a mobile PERS provider based here.

Security Partners deploys new video verification service from Alarm.com

The residential service is based on image sensors, which detect motion and serve video clips to central stations in an alarm event
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06/04/2014

LANCASTER, Pa.—Security Partners, a wholesale monitoring company based here, is optimistic about the potential of video verification in the residential market. That’s one reason they’re an early adopter of a new video verification service from Alarm.com, an interactive services company with an established presence in the home.

Making money on mobile monitoring

Monitoring company execs extol the benefits of mobile PERS and mobile apps
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05/28/2014

YARMOUTH, Maine—Whether the talk is about mobile PERS devices with geo-fencing, speed alerts and lone-worker monitoring, or about smartphone apps that better connect subscribers with central stations, the takeaway is that the monitoring space is going mobile, and the transformation is happening fast, according to central station executives who are using these newer technologies.

COPS bringing more information to customers' fingertips

The grouped access enhancement allows subscribers to place up to five accounts on test at once from a mobile phone
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05/21/2014

WILLIAMSTOWN, N.J.—COPS Monitoring is enhancing its mobile subscriber access product—called MPower Me—by introducing “grouped access,” which allows customers to view and manage multiple accounts from their smart phones at once.

SW24 tests national strategy in Manhattan’s Diamond District

‘Hey, you in the red tie,’ SW24 woos customers with Fusion Centre, armed guard capability, retail store and lighthearted ad campaign
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05/21/2014

NEW YORK—It has ambitions to become a national enterprise-level security provider, but SecureWatch 24, a full-service security company based here, also has identified a strong market in its own backyard—the roughly 3,000 high-end jewelry stores in Manhattan’s famous Diamond District.

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Poll

SSN News Poll October 2014

More and more connected products in homes and businesses increasingly provide central stations with new revenue and service opportunities to monitor those devices. But some say that to do that, centrals need to change and become more like data centers. Do you agree? Tell us what you think the central station of the future will look like.

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