MIDLOTHIAN, Ill.—DMC Security, a full service company based here, spent the last year upgrading its monitoring center, including new infrastructure, servers, phones and computers. It’s looking into new services for 2016, including remote access control for customers.
ALBANY, Ga.—Judy Randle, president of Central Monitoring, gave alarm dealers advice on creating consistency through checklists and manuals at this year’s Honeywell CONNECT, in the session “Run your business like a franchise: Why policies, processes and procedures are important.”
SCOTTSDALE, Ariz.—Alarm Protection Services has converted 1,100 of the 1,800 2G systems in its customer base. That’s helped its business and it only lost four customers who did not want to upgrade, according to Spencer Smith, APS president.
NORTH CANTON, Ohio—Diebold, the first commercial-focused company to participate in the ASAP to PSAP program, will be up and running in three cities by the end of November, Damon Kanzler, Diebold’s VP centralized services and business processes, told Security Systems News.
Some companies this year have discussed the benefit of moving from operating their own central stations to partnering with a third party monitoring center, including RFI Communications, Red Hawk Fire & Security and Comtronics. Will more companies switch to using wholesale centrals?