ALBANY, Ga.—Judy Randle, president of Central Monitoring, gave alarm dealers advice on creating consistency through checklists and manuals at this year’s Honeywell CONNECT, in the session “Run your business like a franchise: Why policies, processes and procedures are important.”
SCOTTSDALE, Ariz.—Alarm Protection Services has converted 1,100 of the 1,800 2G systems in its customer base. That’s helped its business and it only lost four customers who did not want to upgrade, according to Spencer Smith, APS president.
NORTH CANTON, Ohio—Diebold, the first commercial-focused company to participate in the ASAP to PSAP program, will be up and running in three cities by the end of November, Damon Kanzler, Diebold’s VP centralized services and business processes, told Security Systems News.
SONOMA, Calif.—At its first annual meeting with new leaders Jay Hauhn and Pam Petrow, the CSAA agenda included educational topics that directly affect central station business operations and products, such as the Affordable Care Act.
NEW ORLEANS—CryWolf False Alarm Solutions gained a contract to manage New Orleans’ false alarm management program, which entails issuing and collecting fines, permit fees, and compiling alarm system data.