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Tornado spares CSG office in Oklahoma City

Branch manager’s daughter, top-five dealer lose homes in storm
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05/21/2013

TULSA, Okla.—Monday’s devastating tornado spared Central Security Group’s office in Oklahoma City, but the homes of the branch manager’s daughter and a CSG dealer were among the hundreds that were destroyed, CSG’s Glenn Albers told Security Systems News on Tuesday.

Flint stops billing security companies for false alarms

Industry groups seek long-term resolution; city puts talks on hold
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05/15/2013

FLINT, Mich.—The city of Flint has stopped billing security companies for false alarms, but the future of the policy remains uncertain as industry representatives await the next move by city officials.

New services, new growth for Z-Tech Central

Memphis-based monitoring company touts customized approach for dealers
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05/15/2013

MEMPHIS, Tenn.—Building on a service formula that has allowed it to carve out a market niche in the Southeast, Z-Tech Central has rolled out a virtual operator app for its dealers and is expecting double-digit growth in 2013, partner Jonathan Frase told Security Systems News.

Need lower attrition? Balance price and value

Analyzing customers’ habits can be the key to long-term retention, says Devcon’s Brandon Savage
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05/07/2013

YARMOUTH, Maine—When it comes to alarm services, customers can choose packages ranging from a Pinto to a Ferrari. If you’re lucky, they’ll pony up for a Ferrari. But will they get their money’s worth by putting it through its paces?

Numera CEO sees mobile PERS, home security as 'natural' fit

Company is taking health monitoring out of the home in partnership with AT&T
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05/01/2013

SEATTLE—For Numera Corp. CEO Tim Smokoff, home security and mobile health monitoring are part of the same “natural conversation,” one that holds the promise of increased RMR for security companies as telehealth gains traction in the marketplace.

Telular to be acquired by Avista Capital in $253 million deal

Private equity firm looking to 'drive next phase of growth' for Telguard parent
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05/01/2013

CHICAGO and NEW YORK—Telular Corp., which provides cellular alarm communications equipment through its Telguard division, announced on Monday that it is being acquired by Avista Capital Partners in a deal valued at $253 million.

Judge upholds ruling in Dice v. Bold

Michigan company’s motion denied; judge calls its assertions 'troubling'
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04/10/2013

BAY CITY, Mich.—A federal judge has denied Dice Corp.’s motion for reconsideration in its intellectual-property case against Bold Technologies, stating that Dice did not provide the court with any new information and faulting the company for “mischaracterization” of evidence.

Telguard adds PERS partner

Company licenses cell technology to provider of medical alert systems
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04/03/2013

ATLANTA, Ga.—Telguard has expanded its reach into PERS by licensing its cellular technology to medical alarm provider Mytrex, a combination that Telguard says will help alarm dealers protect and increase their RMR.

CSG acquires SecureNet

Company’s largest deal ever includes 22,000 accounts, new central station
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04/03/2013

TULSA, Okla.—Central Security Group, a full-service security provider based here, has acquired SecureNet Alarm Systems in a deal that brings CSG more than 22,000 accounts, $650,000 in RMR and a new central station.

Monitor America’s dealer carrot: A year of free monitoring

Company opening new central station with 100-dealer promotion
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03/27/2013

MOONACHIE, N.J.—Monitor America, a new wholesale monitoring company specializing in advanced video services, is opening its facility here in April with an offer of one year of free monitoring for the first 100 dealers who sign up.

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Poll

SSN News Poll October 2014

More and more connected products in homes and businesses increasingly provide central stations with new revenue and service opportunities to monitor those devices. But some say that to do that, centrals need to change and become more like data centers. Do you agree? Tell us what you think the central station of the future will look like.

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