AUSTIN, Minn.--Cooperative Response Center's director of contact centers and central station Jeanne Hentges knew her operators "had to walk before they could run," when it came to a Bold Technologies Manitou upgrade.
BIRMINGHAM, Ala.--When ECS added video monitoring to its service line-up in January, the central navigated a technology that would help decrease false dispatches, work with jurisdictions that have gone to a verified response policy and improve monthly revenue services for dealers.
GRAND RAPIDS, Mich.--In an effort to reduce the number of false alarms, Engineered Protection Systems, a full service security company, implemented enhanced call verification for customers in late 2005.
MISSISSAUGA, Ontario--Graham Alarm Monitoring has a unique service method. It doesn't have a sales force, usually gets dealers signed on through word of mouth and its small size makes those dealers flexible and able to adapt to customers' needs.
CORONA, Calif.--The Command Center, a third-party monitoring business, created a disaster recovery center 45 miles from its southern California location to ensure continuous operation when disaster strikes.
RICHARDSON, Texas--Southwest Dispatch Center understands the importance of integrating new technology. The third-party monitoring facility completed a move and software upgrade last year to handle the facility's growth, and plans to offer advanced GPS services to its lineup.