DES MOINES, Iowa--When Westec InterActive opens the doors to its new central command center in late September, the facility will represent the new corporate image of the interactive monitoring firm.
Westec InterActive signed a long-term lease last month for the site here, concluding a search that began in June that also included the cities of Dallas, and Kansas City, Mo.
DALLAS--Monitronics International inked a deal in July to implement Nice Systems' quality monitoring application.
Nice's Insight from Interactions is a software program that enables company executives and managers to record and playback operators' interactions with customers.
COLUMBUS, Ohio--Burned out after 35 years in the insurance industry, Paul Bergnesi decided it was time to take a break and figure out what to do next.
Bergnesi looked at the security industry as one market that might provide some spark into his professional life.
GREENVILLE, Miss.--The two central stations operated by SentryNet can function independently and seamlessly provide redundancy services back-and-forth as a result of a project that is now nearing an end.
Some companies this year have discussed the benefit of moving from operating their own central stations to partnering with a third party monitoring center, including RFI Communications, Red Hawk Fire & Security and Comtronics. Will more companies switch to using wholesale centrals?