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Avoiding the Internet of Broken Things in the smart home, and customer attrition

Technical support is key to getting homeowners to successfully adopt connected devices
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05/14/2014

DALLAS—The Internet of Things, the connectivity of devices, systems and services in today’s interactive world, makes the connected home possible. But if those smart home devices don’t work because of even just one glitch in the connected system, attrition rates will rise.

Vivint’s new center to support sales and customers

The home automation/home security company expands again
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05/06/2014

PROVO, Utah—Vivint has taken another step in growing its Utah footprint, establishing a new service support center in the college town of Logan, Utah.

Judge stays ADT’s second lawsuit against Vision Security

ADT ordered to first comply with previous settlement agreement it made with the door-knocking company in an earlier lawsuit over deceptive sales techniques
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04/30/2014

OREM, Utah and BOCA RATON, Fla.—A federal judge has put a 45-day hold on a second lawsuit that ADT had brought against Utah-based Vision Security over alleged deceptive sales practices. During that time, the two companies must follow a recent settlement agreement ADT worked out with Vision after ADT previously sued that door-knocking company on very similar charges.

AT&T Digital Life expands to 75 markets in its first year

The telecom also offers free install and equipment for new customers and is touting its retail store strategy as it marks the first anniversary of the home security/home automation service
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04/24/2014

DALLAS—After launching one year ago, in April 2013, AT&T’s new home security/home automation service, Digital Life, has expanded across the nation to a total of 75 markets, the company recently announced.

Guardian Alarm acquires in Ohio

The Michigan company’s buy of ADS Security Systems adds accounts and highly valued technicians
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04/23/2014

SOUTHFIELD, Mich.—Guardian Alarm, a super-regional based here, has strengthened its Ohio presence by acquiring ADS Security Systems, of Concord, Ohio, according to Guardian President David Goldstein.

'We are providing something completely different'

DMP event provides tips on competing with telecoms, cablecos, including bundling services and stressing their local ties
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04/21/2014

LAS VEGAS—Bob Harris, owner and president of Attrition Busters, warned an audience of Digital Monitoring Products’ security dealers that he was going to “speak about that dirty little word: cable.”

Mircom taps into 'connected condo' market

The Canadian company says residents of multifamily residential units want home automation features too
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04/09/2014

LAS VEGAS—Everyone has heard of the connected home, but what about the connected condo? That’s an untapped market that Mircom, a Toronto-based manufacturer and distributor of intelligent building and life safety solutions, says it is successfully targeting.

GHS Interactive Security, Solar Universe partner to offer security + solar solution

It’s billed as a first time collaboration between an alarm company and a solar provider and a way to provide a comprehensive offering that reflects the consumer demand for energy-efficient smart homes
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04/02/2014

LAS VEGAS—In what is being called a first in the industry, GHS Interactive Security is partnering with Solar Universe, a leading nationwide residential solar company, to combine security and solar into a comprehensive home automation package.

GuardMe expands into Texas

Plans to move into at least three more states, ‘slowly and methodically’ expanding its teleselling/door-knocking approach
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03/31/2014

OLD BRIDGE, N.J.—GuardMe Security, based here, is expanding into Texas and will be using its new “hybrid” door-to-door/teleselling model in the state.

ADT’s new CMO, VP of dealer sales newcomers to industry

But both Jerri DeVard and Jim Vogel say their varied backgrounds have prepared them for their new roles
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03/28/2014

BOCA RATON, Fla.—ADT went outside the security space to find its new chief marketing officer and its new vice president of dealer sales. Both new hires say they’ll put the skills they honed working in other industries to good use at ADT.

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