Alula launches portal to quickly train technicians for 3G/CDMA Sunset

ST. PAUL, Minn.—Alula, a provider of smart security and automation systems for professional installers, announced the launch of its Alula Pro Training Portal, an on-demand, self-paced online platform that allows professional security dealers to quickly train new technicians on all aspects of the Alula platform.

“With the demands of the impending 3G Sunset front and center, Alula knew we needed to provide professional dealers with an efficient and highly-effective way to train their techs and get them in the field quickly,” said Ron Long, VP of Operations and Customer Experience at Alula. “We feel the Pro Training Portal provides the learning resource to quickly scale your workforce to meet the demand imposed by the cellular sunset -- so even the newest employee can be productive and contribute in the field.”

At launch, the Pro Training Portal includes courses on AlulaConnect, BAT-Connect, and Alula’s Video Services platform. For each product, there is a video tutorial that highlights the most important features and benefits as well as how to properly install and troubleshoot any hardware. At the end of the video, technicians can take a short multiple choice quiz to certify that they have mastered the material.

“The Alula team definitely listened to the professional installer community when building the Pro Training Portal,” said Ron Stanley, Director of Research and Development, EMC Security. “The moment we hire a technician, I’m able to provide the training to get them in the field that day. We’ve already seen Alula’s training programs reduce the time on site for technicians and prevent repeat service calls -- factors that have increased in importance during the COVID-19 pandemic.”

The Pro Training Portal is part of the Alula Pro Program and is accessible online or via mobile devices. The library of curriculum and training content is accessible via your Partner Resource Center login. Alula’s Tech Support remains open to answer questions, but the Portal is intended to reduce the time a tech spends on the phone while on-site, making for a more efficient install.

Alula Pro members should contact their sales representative or success manager to register all their technicians and get access to the Pro Training Portal.

For more information about Alula, visit alula.com.