Bold Technologies announces new training platform, BoldU

COLORADO SPRINGS, Colo.—Bold Technologies recently launched BoldU, its new learning and training platform.

“We really want to engage the lifelong learning of our customers. We want them to really … get everything that they can out of our system,” Caryn Morgan, Bold's curriculum designer told Security Systems News. “The more you learn about the software you're using—especially in the alarm industry—the better you can service your end customers.”

Bold has been developing classes over the past six months. Since the platform launched on March 1, 102 of Bold's central station customers and a total of 608 professionals have used the service, according to Morgan.

BoldU replaces the company's previous education platform, BoldGenius. “We wanted to really take advantage of newer technologies,” Morgan said, and the learning management system with BoldGenius didn't offer the technologies that the new system with BoldU does, such as including video and quizes. “The user interface really is much more user friendly and a lot easier to navigate for our end users,” she said.

“Making the move gave us a great opportunity to also make a change with the name,” said Morgan.

BoldU has four tiers, the first two of which were previously available, while the third and fourth are new. The first tier of BoldU is a resource center where users can find documents or video tutorials. The second tier is a self-paced elearning program. The third tier is an online course, where users have instructors, assignments and topics of discussion, while the fourth tier has a scheduled time for an online lecturer, discussion groups between students and video conversations.

Topics in BoldU will cover Bold's software as well as elements of professional development. “For example, we have an advanced alarm operator course which actually moves into … dealing with challenging customers, focusing on positive word choices—things like that,” Morgan said.