CivicPlus archiving software now integrated with Nextdoor

MANHATTAN, Kan. – CivicPlus has announced its Social Media Archiving software integration with Nextdoor.

This partnership enables CivicPlus customers to capture and retain records from their Nextdoor accounts in one searchable archive.

CivicPlus’ Social Media Archiving tool automatically captures all posted content and engagements and retroactively captures the full content history from when an account was established. With the new integration, customers can connect this archiving tool directly with Nextdoor, preserving their platform content in one location. As a result, CivicPlus customers can boost transparency and maintain compliance with public records laws, Freedom of Information Act (FOIA) and open records requests, eDiscovery and litigation readiness, social media retention requirements, General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

CivicPlus said that customers will benefit from the ability to reduce human error and avoid time-consuming administrative archiving work.

“One of the best places for government agencies and school districts to reach their residents is through social media, but the increase in communication via these platforms requires a level of archiving that isn’t typically supported by the platforms themselves,” said Eric Grant, Vice President and General Manager at CivicPlus. “This integration provides a reliable solution for customers to archive their Nextdoor content and support their ability to have meaningful conversations with the community without worrying about record authenticity or compliance requirements.”

Earlier this year, CivicPlus announced another Nextdoor integration with CivicPlus’ Mass Notification System. This latest integration builds upon existing mass notification capabilities that allow local agencies to improve response rates, mitigate the impact emergencies have on communities.

“We are excited to once again partner with CivicPlus to bring a solution that helps public agencies better serve their neighborhoods,” said Joseph Porcelli, Global Public Agency Lead at Nextdoor. “Nextdoor has long been a place for instant connection within communities, and now these connections can be securely recorded, preserved, and used to improve community engagement efforts.”