Commend’s Ivy offers new captions function

YARMOUTH, Maine — Ivy, Commend's conversational voice assistant for Intercom systems, has introduced a new feature, Ivy Captions, that simplifies dialogue by transcribing spoken content on-screen.

Launched in 2023, Commend describes Ivy as the world's first conversational voice assistant for Intercom systems based on artificial intelligence (AI). It supports control center staff by automatically answering frequently asked questions, such as directions or train schedule information. Unlike simple chatbots, Ivy can analyze spoken input and answer questions based on natural language processing.

Applications

Ivy’s range of possible applications includes car parks, public transport facilities and inner cities. Given the example of a busy street, Commend said that Ivy will provide detailed spoken directions, and thanks to the transcriptions provided by Ivy Captions, users can easily confirm or correct what they've heard, take notes if necessary, and make sure they will get to their intended destination. At underground stations, travelers can ask Ivy about schedules, delays, where to change trains, etc.

Ivy is available 24 hours a day and collects valuable data from its interactions to continuously improve the user's experience. This data analysis makes it possible to derive operational recommendations, optimize processes.

Thanks to intelligent audio analysis, Ivy is also able to filter out so-called 'empty calls' (triggered by mistake or as a prank), thus allowing employees to focus on urgent requests and save valuable time.

Evergreen Technology

Commend credits evergreen technology for guaranteeing the sustainability and longevity of its products and systems, allowing Ivy to interface seamlessly with older systems. This is part of the company’s commitment to long-term backward compatibility of its products, which allows customers to use yesterday's devices with today's technology.