COPS Monitoring releases MYALARM.CHAT to reduce false alarms

WILLIAMSTOWN, N.J.—COPS Monitoring, one of the largest provider of wholesale professional alarm monitoring services in North America, announced the launch of MYALARM.CHAT to help its dealers improve customer satisfaction by giving them the ability to make more informed decisions about their security in real-time. The addition to of MYALARM.CHAT to COPS' proprietary technology suite illustrates the company's continued commitment to reducing false alarms, optimizing police response, and providing its dealers with industry-leading tools required to remain competitive.

"In these modern times, people are less-likely to answer calls from numbers they don't immediately recognize," said COPS' founder and president Jim McMullen. "This makes verifying alarms and preventing false dispatches increasingly difficult.  Instead, customers prefer the convenience of text messaging and instant connections to the people and possessions that matter to them most."

MYALARM.CHAT address alarm verification and notification calls in three ways:

•            Instant SMS/Text notification to designated parties the way they prefer

•            A link to a secure chat room where customers can share information about the alarm in real-time

•            Resolution options customers can use to either electronically cancel the alarm or escalate speed of police dispatch

Together, MYALARM.CHAT's best-in-class features give end-users the tools and information they need to improve the speed of alarm notification and the control they need to select the best response on every alarm in a way that customers prefer and trust.

In addition to the clear advantages to consumers and the industry as a whole, MYALARM.CHAT may also benefit our dealers by improving customer satisfaction, which could translate to higher customer referrals and lower attrition rates.

Easy deployment means there is no app or software to install and MYALARM.CHAT is compatible with every account monitored at COPS with just a few mouse clicks on MPower, COPS' advanced dealer access platform.

Founded in 1978 and headquartered in Williamstown, NJ, COPS Monitoring (a Lydia Security Monitoring brand) is the largest provider of professional monitoring services in the United States. Its award-winning network of central stations with locations in New Jersey, Florida, Arizona, Tennessee, Texas, and Maryland, is trusted by 4,000 independent alarm dealers to safeguard more than 3.6 million homes and businesses in the United States, Canada, and Puerto Rico. COPS is UL listed, FM approved, IQ certified, TMA Five Diamond certified, and has been named Central Station of the Year by The Monitoring Association. For more information about COPS Monitoring, visit copsmonitoring.com.