EMERgency24 hires new VP of operations and administration

EMERgency24, a network of wholesale monitoring centers headquartered in Des Plaines, Ill., recently named Steve Mayer its vice president of operations and administration. Mayer will replace long-time executive, Patrick Devereaux, who has retired but will remain with the company in an advisory role.

Prior to joining EMERgency24, Mayer served as the VP of operations for Cook's Direct, an Illinois-based distribution company. He has also worked in finance, operations, corporate real estate and procurement at United Airlines, Bally Fitness and Career Education.

“Steve's diverse professional experience will allow him to delve into Emergency24's operations with a unique and fresh perspective,” Baird Larson, E24's vice president and director of technology, said in the recent announcement. “We selected Steve because he demonstrated the ability to achieve strong financial, operational and customer-service performance. He has in-depth experience in strategic planning, financial analysis and process improvement.”

Like his predecessor Devereaux, Mayer is a “numbers person” and he says the company will continue to measure itself and implement ways to further strengthen operations, the company said.

“I'm excited to join a well-running and long-standing operation that is already a market leader with its people, service and technology. The culture is a great fit with my continuous improvement philosophy,” Mayer said in a prepared statement. “Emergency24 has many strengths and a tremendous future. It is very clear that our people and our technology are what attract new customers and have retained existing customers for decades. What excites me most is our opportunity to use these core strengths to grow and improve our services and customer experience.”