How I Use My System: Bryan Viau

Bryan Viau, chief operating officer of VTI Security, has been with the company for 21 years. “[For] the first part of my career, I ran a software company that we owned, called Loss Control Solutions and when we sold that division I came back to VTI,” he said. Viau recently put a new system in his home and talked with Security Systems News about it in late May.

What kind of system do you have?

It's ADT. … We're using the system to manage our home burglary and fire systems; fire recognition, smoke detection. So we're using a series of the traditional door contacts, but also wireless motion and wireless smoke detectors. We did install the wireless system from ADT, so the features that we most enjoy are the ability to manage and monitor the system remotely from handheld devices.

Why this particular setup?

[The house had an ADT system installed and an ADT representative reached out following the move in.] I stayed with ADT because of the way in which the account manager put that sticker on my door. I would not have traditionally gone with a big box provider, but because of the way in which I was treated as a customer by the account manager, I wanted to give them the opportunity to prove themselves. His knowledge, his demeanor, his responsiveness, his communication—all of the things that I look for in a VTI colleague, he excelled at.

What is one aspect of your security system that you wouldn't want to live without?

I would say the remote access. We could find anyone to install a system for us, but some of the features and functionality with the remote access and the app are what's been attractive. This is a very self-sustaining system. If I want to do tests on the system, I can do that myself, I don't need to engage a help desk or a 1-800 number.

Where do you see security going next? What are some big trends?

Cyber is a big trend that continues to be at the forefront of everyone's mind. … As a commercial integrator, I think, putting technology aside, … responsiveness and overall support of an account is what's important right now.