Interface celebrates 20 years of recognition for TMA Five Diamond certification

ST. LOUIS, MO – Interface Systems has announced that its Interactive Security Operations Centers (iSOCs) have received The Monitoring Associations (TMA)’s TMA Five Diamond Monitoring Center” designation for the 20th consecutive year.

A managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, Interface Systems received the recognition for satisfying all of the conditions of the “five points of excellence", which are:

•Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.

•Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.

•Commitment to raising the industry standards through TMA membership and participation in its activities.

•Commitment to reducing false dispatches.

•Commitment to the highest levels of customer service.

TMA's Five Diamond designation means that Interface Systems has demonstrated an exceptionally high degree of responsibility to its local community and its customers by investing time, money, and commitment to quality operator training.

“Our interactive Security Operations Centers (iSOCs) leverage advanced monitoring technologies, and our trained security professionals are the best in the industry. I am proud of our team for their relentless commitment to excellence and customer service,” said Brent Duncan, CEO at Interface.

There are roughly 2,700 monitoring centers in the United States, and of those, fewer than 130 have achieved the Five Diamond Designation.

To learn more about Interface Systems please see interfacesystems.com.