Milestone extends technical support hours, enhances services

COPENHAGEN— Milestone Systems, a provider of open platform video management systems (VMS), has extended its hours of operation for its Technical Support team in the Americas. will be pleased to know that the Milestone Systems Americas. Now, Milestone partners, including Integrators and resellers on the U.S. East Coast, Eastern Canada, and in Brazil, will have access to Technical Support two hours earlier, beginning at 7:00 a.m. Eastern Time.

Milestone Technical Support for its partners is now open for business beginning at 4 a.m. Pacific time, a full two hours earlier than the previous opening time of 6 a.m. Pacific time. The Milestone Technical Support Team will continue to close at 5 p.m. Pacific time.

“This move is very much in line with our service philosophy,” said Steffin Burton, Senior Manager, Technical Support at Milestone Systems. “Our goal is to have the best technical support in our industry, and that means offering service hours when it’s most convenient for our partners and customers.

In line with the Milestone policy of taking the necessary time with callers, a significant way to head off issues and reduce calls is through the use of Milestone Care, which is a complete service and support program that takes care of the Milestone XProtect open platform video management system (VMS) throughout its lifetime. Depending on business needs, users may choose between various levels of service.

Milestone Care Plus allows users to upgrade to the latest version of Milestone XProtect, with one low initial payment. This allows users to take full advantage of the XProtect platform while staying up to date on important system improvements.

Milestone Care Premium offers end-users and integrators calling on behalf of end-users 24/7 around-the-clock direct access to Milestone’s Technical Support, along with a defined service level agreement (SLA) for each case. Designed for business-critical installations, Care Premium supplements the service and support already provided by Milestone’s broad and highly qualified network of resellers and integrators.

Earlier this year, Milestone Systems released the troubleshooting assistant for partners and customers using Milestone XProtect video solutions.