OliverIQ SHaaS solution launches at CES 2024

LAS VEGAS – At Consumer Electronics Show (CES) 2024, OliverIQ announced its official launch with the debut of their new Smart Home as a Service (SHaaS) platform.

According to the company this launch heralds a new era in the smart home industry by offering a subscription model with “unlimited support” and a “user-friendly app” for control and automation of today’s most popular smart home devices.

OliverIQ has partnered with both national and global service providers aiming to scale their SHaaS platform rapidly, offering comprehensive product support, unlimited online and phone support, in-home assistance, and security system monitoring. As a result, OliverIQ said this model SHaaS platform is a first-of-its-kind solution.

“Until now, no one company has been able to integrate and support the entire spectrum of smart home devices. OliverIQ helps its partners fill the gaps, becoming full-service home automation heroes in the eyes of their customers,” said Will West, CEO and cofounder of OliverIQ.

With smart home decay being inevitable, OliverIQ’s SHaaS solution offers the technical service and support homeowners need to build, program, and maintain a smart home. Support is ongoing to combat the ravages of wear and tear, battery death, firmware updates, and more to offer functionality that doesn’t degrade over time.

"With OliverIQ, we're breaking down the barriers in the smart home," said Eric Smith, CTO and cofounder of OliverIQ. "Our platform is designed to bring the convenience and lifestyle of a fully automated home to a broader audience at an affordable price point, with at-your-service technical support."

Homeowners will have unlimited technical support calls, and access to OliverIQ’s Knowledge Center. OliverIQ’s technical support teams can offer guidance remotely via a phone or computer screen, and perform remote device takeovers to troubleshoot issues for the homeowner. If a problem cannot be solved through remote technical support, the service provider can deliver low-cost in-person service, with the cost of the initial visit applied towards any required repairs. OliverIQ operates on a subscription-based business model that is paid through the service provider. The company communicates with connected devices in the home through a multiprotocol platform, which can be embedded in the service provider’s router, cable box, or other devices. OliverIQ said it will also offer a sub-$100 standalone multi-protocol hub that can be added into home systems where another hardware device for embedding OliverIQ is not present.

“We’re creating sticky relationships between homeowners and services providers,” said West. “Customers won’t give up their smart home for a slightly lower monthly Internet bill. With OliverIQ, today’s leading in-home service providers have a powerful platform for selling, servicing, and delivering high-demand solutions throughout today’s connected homes.”

OliverIQ is currently in beta with select partners in the U.S. and will be in market by Q2 2024. OliverIQ will be sold as a subscription model through ISPs, home center retailers, security providers, and builders.

For more information you can visit oliveriq.com, or stop by booth #51932 during CES 2024.