Tag: Brandon Savage
ESX roundup
June 25, 2014Leif Kothe
With ESX 2014 in the rearview mirror, I wanted to combine some of my experiences into one summarizing blog of an event rich in educational seminars and insightful speakers. Here are some of the sights and sounds, in more or less chronological order:
How, in 2014 and beyond, does a security company remain relevant? That's the question Safeguard Security CEO John Jennings addressed at the ESA eye-opener breakfast, urging audience members to free themselves from outmoded ways of doing and thinking about...
Talking keypads and panels with Brandon Savage
June 11, 2014Leif Kothe
NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school's entrepreneur of the year award for his startup company, SafeHome Security. Christofferson recruited Savage to work for SafeHome to design their customer relationship management system, and he eventually became a full-time employee.“Over...
ESX draws a crowd in Nashville
June 26, 2013Martha Entwistle
The ESX show, now in its sixth year, returned to Nashville this year for the third time but this year, it was in a new, very nice venue, the Music City Center.
The center's musical instrument-inspired design is really beautiful. And the trade show floor and classrooms were easy to find.
The center had literally been open for only two weeks before ESX, so we'll give facility managers a little time to fix two things: the building needs more consistent wifi throughout� (maybe a vendor...
Need lower attrition? Balance price and value
May 7, 2013Rich Miller
YARMOUTH, Maine—When it comes to alarm services, customers can choose packages ranging from a Pinto to a Ferrari. If you're lucky, they'll pony up for a Ferrari. But will they get their money's worth by putting it through its paces?The answer can reveal a lot about patterns of usage, which in turn can serve as a barometer for how much alarm customers should be charged—and the chances of keeping them for the long haul.“Usage is a proxy for value, and by monitoring it we can start...