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CentraLarm: Focus on education for dealers, customer experience

July 11, 2016Spencer Ives

MANCHESTER, N.H.—CentraLarm Monitoring, a wholesale central station based here, is taking a multi-pronged approach to improving customer service, focusing more on dealer education and hospitality.“It's really easy to focus on the clinical or technical piece of dispatching accurately and take the humanity out of it. We've been really keeping our eyes focused on the fact that it's people talking to people on a per-call basis,” Scott Mailhot, CentraLarm VP of operations, told Security...

Arlene Helmig, Centralarm Monitoring, EOS Process, Scott Mailhot