Tag: Scott Mailhot
Wholesale monitoring company success: It's all about the dealer
September 16, 2016Spencer Ives
YARMOUTH, Maine—Wholesale monitoring centers use a variety of methods to grow their revenue and account bases, but dealer relations and support is the key to success, according to several executives who spoke to Security Systems News.Affiliated Monitoring's VP Daniel Oppenheim put it this way: “We are in a business, much like equipment manufacturers, where our success is dependent on the success of our dealers.”Third party central stations grow by adding more dealers or supporting...
CentraLarm: Focus on education for dealers, customer experience
July 11, 2016Spencer Ives
MANCHESTER, N.H.—CentraLarm Monitoring, a wholesale central station based here, is taking a multi-pronged approach to improving customer service, focusing more on dealer education and hospitality.“It's really easy to focus on the clinical or technical piece of dispatching accurately and take the humanity out of it. We've been really keeping our eyes focused on the fact that it's people talking to people on a per-call basis,” Scott Mailhot, CentraLarm VP of operations, told Security...
On Location: Central Station with Centra-Larm
April 8, 2015Spencer Ives
MANCHESTER, N.H.—Centra-Larm Monitoring, a wholesale monitoring company based here, is actively seeking a fourth central station to bolster its national presence, Kevin Helmig, company president and CTO, told Security Systems News."We are in acquisition mode and are actively looking to purchase additional third party central stations,” Helmig said. “We'd prefer something located around the central part of the United States, but we're not limiting ourselves to any specific geographic...