Tag: Net Promoter Score
PSA Network promotes Candice Aragon to chief experience officer
March 6, 2024SSN Staff
WESTMINSTER, Colo.—PSA Network, the world’s largest consortium of professional systems integrators, has announced the promotion of Candice Aragon to chief experience officer (CXO), effective immediately.
In her expanded role, Aragon will now head PSA customer success in addition to her current leadership of marketing, events and education.
“Candice has been a critical part of the PSA success,” said Matt Barnette, PSA CEO and president. “This promotion is...
Doyle Security takes easy step to understand customers
November 13, 2015Spencer Ives
SCOTTSDALE, Ariz.—Doyle Security, a full-service company based in Rochester, N.Y., started better understanding its customers by asking one question: On a scale of one to 10, “How likely is it that you would recommend Doyle Security to a friend or relative?”
With that question, Doyle can calculate its Net Promoter Score, Todd Julien, company director of sales, told an audience at Honeywell CONNECT 2015. "We think it's a growth strategy for us," he said. It lets the company...