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PSAP problems in Illinois raise safety concerns

July 25, 2012Tess Nacelewicz

ARLINGTON HEIGHTS, Ill.—A PSAP that controls emergency communications for numerous municipalities around Chicago is reportedly having such problems with delayed response times that dispatchers recently voted “no confidence” in the agency's management. The situation at Northwest Central Dispatch System serves as a good example of why cities and towns shouldn't shut central stations out of the fire monitoring business if they want the public to be safe, according to the...

Elk Grove Village, Illinois Electronic Security Association, Kevin Lehan, Northwest Central Dispatch System, Public Safety Answering Points (PSAPs), Ray Rummel, Security Systems News (SSN)