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Good service leads to good contract

January 31, 2011Tess Nacelewicz

COLCHESTER, Vt.—Good customer service has not only given Safety Systems of Vermont steady growth since it started eight years ago, but led to a quarter-million-dollar project retrofitting the Burlington International Airport's fire alarm system, said co-owner Scott Carroll. “Customer service is what got us where we are,” said Carroll of the five-employee company, based here. Now the Gamewell-FCI distributor for northern Vermont, Carroll said the company, of which Tracie...

Honeywell, Safety Systems of Vermont, Scott Carroll, Transportation Security Administration (TSA)