Tag: Steve Dixon
Monitoring companies foresee benefits from ADT/Protection 1 merger
March 9, 2016Spencer Ives
YARMOUTH, Maine—Monitoring companies have an opportunity to attract new business, new dealers and new employees in the wake of the planned ADT/Protection 1 merger, according to five leading monitoring companies who spoke to Security Systems News.
“There's going to be a lot of really good people in this combined company that are not going to have a home in the long run or are going to find that they're not as happy as they might have been in the past,” John Cerasuolo,...
Design matters at Vivint's new monitoring center
August 5, 2015Spencer Ives
EAGAN, Minn.—Featuring natural light, an expanded cafeteria with free food and a pond where employees can go fishing during breaks, Vivint's new monitoring center is loaded with employee-pleasing amenities that translate into increased productivity and profits for the company, according to Steve Dixon, Vivint's VP of customer experience and operations.“I think we underestimate the impact that natural light has in the workplace,” Dixon told Security Systems News.Vivint announced...
Vivint alerts homeowners about scam artists
April 29, 2015Amy Canfield
Say your residential security company has made a huge dent in a particular neighborhood. You've got the area covered and all is good, for you and for homeowners.
Then some shifty guy comes around that neighborhood, knocks on your customers' doors and professes to offer a better deal for their homes' security than you can provide.
The guy is likely part of a door-to-door scam, and it's also likely more guys like him will be showing up over the summer months, according to the Better Business Bureau....
Vivint wins recognition for its customer service
March 13, 2014SSN Staff
PROVO, Utah—Vivint, a home automation services/home security provider based here, has again received recognition for its outstanding customer service department by the People's Choice Stevie Awards, according to a news release. A two-year consecutive winner, Vivint was presented with a Silver Stevie Award in February for Customer Service Department of the Year in the “other industries” category.
The Stevie Awards recognize outstanding performances in the workplace worldwide...
This Blog's on Fire (And Other Stuff)
Vivint reveals key to success
October 5, 2012Tess Nacelewicz
As we all know by know, Vivint has worked out a deal to be sold by the end of this year to the Blackstone Group for the whopping amount of more than $2 billion.
If you're wondering what its secret is, the 13-year-old Provo, Utah-based home automation/home security provider offered an answer in a recent press release this week, during National Customer Service Week. It said its key to success is excellent service to its more than 675,000 customers throughout the United States and Canada.
Here's some...