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Pro 1 tracks techs

May 12, 2011Tess Nacelewicz

ROMEOVILLE, Ill.—Protection 1 announced May 3 it is “revolutionizing customer service” with two new initiatives. One is Tech Tracker, a new service free to Protection 1's residential, commercial and national accounts customers that electronically notifies them when a technician is en route, and provides such information as the technician's photo, certifications and qualifications. Also, the company said, it has eliminated its automated attendant so that callers get a real person...

Jamie Haenggi, Tech Tracker, Tim Whall

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