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Brinks announces partnership success with Cresta

August 16, 2024SSN Staff

DALLAS – Brinks Home has announced some early success in its partnership with Cresta, the end-to-end generative AI platform for contact centers. Through integrating Cresta tools across its various contact center solutions, Brinks Home is seeing reduced calls driven by reductions in transfers, 92% first-call resolution (FCR), improved Net Promoter Score (NPS), and early improvements in lead-to-sale conversions. Cresta provides Brinks Home with proactive knowledge about why customers are...

Brinks Home, Cresta, Generative AI, Philip Kolterman, Tim Shi

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