Tag: Brinks Home
Smart homes, devices under spotlight during Cybersecurity Awareness Month
October 9, 2024Ken Showers, Managing Editor
YARMOUTH, Maine — Residential security has evolved to build higher fencers and stronger locks, but has the average homeowner considered securing their doorbell?
In honor of Cybersecurity Awareness Month in October, Security Systems News (SSN) looked at a more modern threat vector for security incidents: smart homes and smart home devices.
“CISA (Cybersecurity and Infrastructure Security Agency) is excited to again partner with the National Cybersecurity Alliance...
Residential security market growth to be driven by AI, crime rate
September 30, 2024SSN Staff
NEW YORK —The interactive residential security market size in the U.S. is estimated to grow by $2.96 billion from 2024-2028, according to market research company Technavio.
The market research company estimates that residential security will grow at a CAGR of 10.26% during the forecast period, with rising crime rates across the U.S. is driving market growth and a trend towards increasing focus of vendors on new product launches.
Technavio writes that the interactive residential security...
Brinks Home shares fall safety, security tips
September 4, 2024Ken Showers, Managing Editor
YARMOUTH, Maine — The approaching fall season is a good time for security providers to check in with their residential customers to review fire safety tips, confirm their devices are working properly and make sure they’re stocked up on emergency supplies, according to Brinks Home.
"It's easy to get swept up in the excitement of the changing season—from back-to-school activities and setting up the best Halloween decorations to the countdown to Thanksgiving,”...
Brinks announces partnership success with Cresta
August 16, 2024SSN Staff
DALLAS – Brinks Home has announced some early success in its partnership with Cresta, the end-to-end generative AI platform for contact centers.
Through integrating Cresta tools across its various contact center solutions, Brinks Home is seeing reduced calls driven by reductions in transfers, 92% first-call resolution (FCR), improved Net Promoter Score (NPS), and early improvements in lead-to-sale conversions.
Cresta provides Brinks Home with proactive knowledge about why customers are...
Orange County, N.C., ECC goes live with TMA’s Automated Secure Alarm Protocol
August 2, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) announced that the Orange County Emergency Services, Public Safety Communications Division became the 146th Emergency Communications Center (ECC) in the United States and the 14th in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring...
Three questions with Brinks Home
July 24, 2024Ken Showers, Managing Editor
YARMOUTH, Maine — In light of surprising burglary statistics, Veronica Moturi of Brinks Home discusses the latest in residential security systems, including the evolution into home automation, the leverage of AI and more.
In the United States, as many as 3,062 burglaries occur every day, according to the FBI’s Uniform Crime Reporting (UCR) Program; however, only 25% of Americans have a home security system, according to SafeWise.
We took some of our pressing...
Buncombe County ECC goes live with TMA’s Automated Secure Alarm Protocol
July 11, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) announced that the Buncombe County Public Safety Communications Center (BCPSC) became the 145th Emergency Communications Center (ECC) in the United States and the 13th ECC in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers...
Emerging Leaders Under 40: Natalie Bracamontez, VP, marketing and customer engagement, Brinks Home
June 10, 2024Cory Harris, Editor
YARMOUTH, Maine—Natalie Bracamontez, 33, is the VP of marketing and customer engagement for Brinks Home, based out of Dallas. Find out what her roles and responsibilities are, what being an Emerging Leader Under 40 means to her, what attracts her to the security industry as a young leader, and more.
SSN: In 100 words or less, summarize your current role, outlining responsibilities and length of service.
BRACAMONTEZ: I began my security career in customer and...
Florida ECC goes live with TMA’s Automated Secure Alarm Protocol
May 21, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) has announced that the Palm Beach County Fla. Sheriff's Office became the 144th Emergency Communications Center (ECC) in the U.S. and the 11th in the state of Florida to implement TMA’s Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to ECCs.
Palm...
Brinks Home introduces Vacation Watch and Package Detection
April 16, 2024SSN Staff
DALLAS – Brinks Home announced two new firmware update features for its home security platform, Vacation Watch and Package Detection.
Vacation Watch allows homeowners to seamlessly create temporary “Escalated Events” rules via the Brinks Home website or mobile app to automatically enable recording while away. Package Detection ensures homeowners are the first to know when a package is delivered.
With Vacation Watch and Package Detection, Brinks said that customers can experience...