Tag: Time Warner Cable
This Blog's on Fire (And Other Stuff)
Good news for security companies: Cable Guy's customer service ratings fall to new lows
May 21, 2014Tess Nacelewicz
Professional security companies proudly point to the good service they give consumers as an important differentiator between them and their giant cableco and telecom competitors. And a new consumer satisfaction survey suggests they don't have to worry about losing that edge to the Cable Guy anytime soon—because it shows new dips for Time Warner Cable and Comcast, and AT&T and DIRECTV don't fare too well, either.
The American Customer Satisfaction Index released its annual measure...
AT&T to buy DIRECTV for $48.5b
May 19, 2014Tess Nacelewicz
DALLAS, Texas and EL SEGUNDO, Calif.—AT&T plans to buy satellite television provider DIRECTV for $48.5 billion, the companies announced this week. The deal will allow AT&T to expand its broadband network to more than 70 million customer locations, the companies said.
Both companies have home security/home automation offerings—AT&T has Digital Life and DIRECTV bought LifeShield Security last year. And according to Tom Kerber, director of research, home control and energy for Parks Associates,...
iControl woos app developers
July 24, 2013Martha Entwistle
This week, iControl Networks, the software platform used by ADT's Pulse, and a number of cable companies, including Comcast's Xfinity Home, Time Warner Cable's IntelligentHome and Rogers Smart Home Monitoring, announced that it's launching an Android App Partner Program, called the “FastTrack App Partner Program.”
It's an initiative that will “allows Android apps to be easily and quickly certified compatible with touch screens that support the iControl Converge deployment solution,...
Time Warner going retail with IntelligentHome
June 19, 2013Tess Nacelewicz
NEW YORK—Time Warner Cable is joining the new trend of retailing home security by offering IntelligentHome, its home security/home management product, in its several hundred retail stores nationwide, according to Adam Mayer, VP of IntelligentHome.“We have retail stores where customers today can go to either subscribe to our other products—video, voice and data—[where] they can go with customer care issues, [and where] they can exchange equipment, so we certainly plan and we've...
This Blog's on Fire (And Other Stuff)
Time Warner about to wrap up home security rollout
June 4, 2013Tess Nacelewicz
I've been writing about IntelligentHome, Time Warner Cable's home security/home automation product, since it launched in a few markets in 2011. Two years later, Time Warner is now announcing that the rollout of IntelligentHome should be complete by this fall.
Here's what the company had to say in a news release today:
Time Warner Cable has announced that it will launch its home management and security system, IntelligentHome, throughout its Ohio and Wisconsin service areas in June, followed by New...
Time Warner launches home security in new market
March 26, 2013SSN Staff
SAN ANTONIO—Time Warner Cable is now offering IntelligentHome, its home security and management system, in greater San Antonio, according to an article from the San Antonio Business Journal.
Time Warner also launched this week in Austin, Texas, according to a report from SiliconHillsNews.com.
Time Warner has been ramping up the rollout for professionally installed and monitored IntelligentHome, with the company planning to offer the product throughout its footprint of 29 states this year.
The...
Security providers early winners in home automation/home security space
May 29, 2012Tess Nacelewicz
DALLAS—Security providers have a “first mover” advantage in home automation/home security right now, but the big telecoms and cable companies entering the space are serious competitors who may be game-changers in the future, according to a market research company analyst.“In the short term, there's enough opportunity for everyone,” Tom Kerber, director of research on home controls and energy at Parks Associates, based here, said in a May 17 webcast on engaging consumers...
iControl/Time Warner Cable sell home security/home automation together
January 10, 2012Tess Nacelewicz
PALO ALTO, Calif.—Software provider iControl Networks this week announced a new partnership with Time Warner Cable, in which Time Warner's IntelligentHome security and home automation solution is being powered by iControl software.Time Warner's solution offers such features as lighting and temperature control and home security—monitored 24/7 by a 5-Diamond rated monitoring center that Time Warner owns, according to a new release.Security Systems News recently reported that Time Warner...
Comcast ahead of curve in security space
January 4, 2012Tess Nacelewicz
PHILADELPHIA—Many telecoms decided that 2011 was the year to launch a home security/home automation offering—Verizon, Time Warner Cable, Frontier Communications, AT&T and Cox Communications among them.But Comcast, which is based here, was ahead of the curve, launching Xfinity Home Security in Houston in June 2010. The company, with millions of customers nationwide, has so far made the product available in other major markets around the country, including Greater Philadelphia; Indianapolis;...
This Blog's on Fire (And Other Stuff)
The Cable Guy goes pro as telecoms enter security space
January 4, 2012Tess Nacelewicz
Watch out security industry! Here comes the new version of the Cable Guy—one that's more likely to wear a suit and have a computer science background than be a rube who's always late.
As the telecoms enter the security space at a fast and furious pace—I've recently written about the new home security/home automation offerings of Verizon, Time Warner Cable, Frontier Communications, AT&T, Cox Communications, and Comcast—the security industry has expressed confidence that small, professional...