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Being 'brilliant with the basics'

September 1, 2011Tess Nacelewicz

ROMEOVILLE, Ill.—As part of Protection 1's effort to grow its national accounts business, the company's senior management is asking national retailers, banks and other such nationwide companies what they want from a security provider. And Jamie Haenggi, Protection 1's chief marketing & customer experience officer, said the company was surprised to learn from its new “Your Voice” research that all the national accounts clients listed as No. 1 a very simple thing: on-time...

Jamie Haenggi, Protection One, Tim Whall, Your Voice