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Vivint launches own panel, own platform in new solution

Vivint Sky not the limit—Vivint’s goal is to ‘control anything and everything’ in the smart home; Vivint beta testing Internet service as well
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06/10/2014

PROVO, Utah—Vivint today launched Vivint Sky, a new cloud-based smart home solution featuring the company’s own control panel and software. The company anticipates a gradual migration of its more than 800,000 subscribers over to Vivint Sky from the 2GIG Go!Control panel and the Alarm.com software that they currently use.

Garage door gives dealer entrée into home security

A LiftMaster dealer creates security division based on the ability to integrate garage doors into the connected home
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06/04/2014

GAINESVILLE, Va.—Alarm Pro America entered the home security market through the garage door—with help from LiftMaster and Alarm.com, according to Dylan McGreevy, VP of sales and operations for the full service security company, based here.

2014 year of acquisitions for B Safe

The Delaware company just acquired in its backyard after buying in New Jersey and says more buys are expected
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05/30/2014

WILMINGTON, Del.—B Safe, a regional security company based here, has acquired Total Security of Newark, Del. The acquisition comes on the heels of two recent buys B Safe made in New Jersey, and the company has its sights set on more.

ADT offers up to $25K to expose security sales scams

Whistle-blowers can collect if they provide evidence leading to successful civil prosecution of offending companies
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05/28/2014

BOCA RATON, Fla.—ADT is offering as much as $25,000 to anyone willing to blow the whistle on security companies that train their door-to-door sales teams to use deceptive sales techniques, the home security giant announced this week.

AT&T to buy DIRECTV for $48.5b

Analysts: Deal could result in potential monitoring synergies, bundling opportunities
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05/19/2014

DALLAS, Texas and EL SEGUNDO, Calif.—AT&T plans to buy DIRECTV for $48.5 billion, the companies announced this week. The deal will allow AT&T to expand its broadband network to more than 70 million customer locations, the companies said.

Guardian increases tech efficiency with mobile app

MASmobile Technician means the company’s techs spend less time on the phone, more with customers
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05/14/2014

WARRENDALE, Pa.—A new mobile app that Guardian Protection Services’ technicians are using has dramatically streamlined their work schedules, giving them more time to devote to customers, according to Randy Tecza, Guardian VP of operations.

Avoiding the Internet of Broken Things in the smart home, and customer attrition

Technical support is key to getting homeowners to successfully adopt connected devices
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05/14/2014

DALLAS—The Internet of Things, the connectivity of devices, systems and services in today’s interactive world, makes the connected home possible. But if those smart home devices don’t work because of even just one glitch in the connected system, attrition rates will rise.

Vivint’s new center to support sales and customers

The home automation/home security company expands again
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05/06/2014

PROVO, Utah—Vivint has taken another step in growing its Utah footprint, establishing a new service support center in the college town of Logan, Utah.

Judge stays ADT’s second lawsuit against Vision Security

ADT ordered to first comply with previous settlement agreement it made with the door-knocking company in an earlier lawsuit over deceptive sales techniques
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04/30/2014

OREM, Utah and BOCA RATON, Fla.—A federal judge has put a 45-day hold on a second lawsuit that ADT had brought against Utah-based Vision Security over alleged deceptive sales practices. During that time, the two companies must follow a recent settlement agreement ADT worked out with Vision after ADT previously sued that door-knocking company on very similar charges.

AT&T Digital Life expands to 75 markets in its first year

The telecom also offers free install and equipment for new customers and is touting its retail store strategy as it marks the first anniversary of the home security/home automation service
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04/24/2014

DALLAS—After launching one year ago, in April 2013, AT&T’s new home security/home automation service, Digital Life, has expanded across the nation to a total of 75 markets, the company recently announced.

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Poll

SSN News Poll October 2014

More and more connected products in homes and businesses increasingly provide central stations with new revenue and service opportunities to monitor those devices. But some say that to do that, centrals need to change and become more like data centers. Do you agree? Tell us what you think the central station of the future will look like.

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