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Select Security restructures management team

With a 38 percent increase in RMR and attrition around 5-6 percent, Select looks to do more door knocking and amp up inside sales in 2014
by: 
Tess Nacelewicz
  - 
01/08/2014
  | 
Residential

LANCASTER, Pa.—Select Security, a super-regional based here, is starting 2014 with a restructured management team and goals that include a new inside sales program and additional growth of its summer sales program.

Online damage control for security dealers

A Linear-sponsored webinar explains how to combat negative online ratings and promote good reviews
 by: 
Tess Nacelewicz
  - 
12/18/2013
  | 
Residential

CARLSBAD, Calif.—If an unhappy customer posts a negative review of your security company online, you ignore it at your peril, according to a recent webinar on how to perform online damage control and also generate positive comments on your company.

R&D head gives thumbs up to new keypad series

Ben Abrams touts new features, sleek appearance of Honeywell’s 6100 Series Custom Alpha and Fixed-Language Keypads
 by: 
Tess Nacelewicz
  - 
12/17/2013
  | 
Residential

MELVILLE, N.Y.—Ben Abrams, head of research and development for AFA Protective Systems, took one of Honeywell’s new 6100 Series Custom Alpha and Fixed-Language Keypads home before they were released in November.

NorthStar surpasses $1m RMR milestone

The summer sales company plans to quintuple RMR in five years, offer sales staff equity in accounts
 by: 
Tess Nacelewicz
  - 
12/11/2013
  | 
Residential

OREM, Utah—Summer sales company NorthStar Alarm Services says 2013 was the best season in the company’s 13-year history, helping to propel the company’s RMR to more than $1 million.

Fired AlarmForce exec launches new business

Joel Matlin’s new marketing firm will cater to security companies, among others
 by: 
Tess Nacelewicz
  - 
12/04/2013
  | 
Residential

TORONTO—Joel Matlin, the recently ousted CEO and founder of AlarmForce Industries, launched his own marketing business this week to serve security companies and other clients.

ADT culls ‘weaker players' from its dealer program

Imperial Capital’s Kessler predicts ADT dealer-based Pulse take rates should increase
 by: 
Tess Nacelewicz
  - 
11/26/2013
  | 
Residential

NEW YORK—ADT’s dealer program has been one of the company’s “soft spots” for years but now is turning around after the company “culled” more than 100 lower-performing dealers over the past year or so, according to an industry analyst.

Alarm Capital Alliance expands into New Mexico

ACA buys the Santa Fe branch of an Arizona super-regional; will look for other acquisitions in that state
 by: 
Tess Nacelewicz
  - 
11/20/2013
  | 
Residential

NEWTOWN SQUARE, Pa.—Alarm Capital Alliance has expanded into a new state with the acquisition of the New Mexico branch of Safeguard Security and Communications.

ADT sues Vision—again—over alleged deceptive sales practices

Vision says it 'vigorously denies the allegations' and plans to fight them
 by: 
Tess Nacelewicz
  - 
11/18/2013
  | 
Residential

BOCA RATON, Fla.—Just months after settling one lawsuit with Utah-based Vision Security over what The ADT Corp. characterized as Vision's deceptive sales pitches, ADT announced today that it has filed a second lawsuit accusing Vision of similar practices.

Viper launches first smartphone app to monitor both car and home

The DIY monitoring system lets you ‘remove the keys from your life’
 by: 
Tess Nacelewicz
  - 
11/13/2013
  | 
Residential

VISTA, Calif.—Viper, a longtime leader in car security, is now helping customers secure their homes as well, launching an affordable, DIY home security monitoring system controlled from a smartphone.

Comtronics goes retail with alarm sales

Security company will sell alarm systems to prequalified customers at its Verizon cellphone store
 by: 
Martha Entwistle
  - 
11/13/2013
  | 
Residential

JACKSON, Mich.—Comtronics is the latest security company to take alarm sales retail.

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Poll

SSN News Poll May 2014

The fourth annual Barnes Associates/SSN/CSAA Wholesale Monitoring Study found the number of monitoring accounts in 2013 was up 19 percent over the previous year. The authors believe the influx of cablecos and telecoms into the industry is behind this "unprecedented growth." What are your thoughts on the impact these big new players are having?

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