Integrators '20 under 40' 2017—Kristy Johnson

Kristy Johnson, 28

Senior account manager, Rapid Response Monitoring

Syracuse, N.Y.

Kristy Johnson joined Rapid Response Monitoring in 2014. While the company was opening its Corona, Calif., redundant monitoring facility, Johnson sought to relocate to California. “It was exciting to join Rapid when they had a brand new facility,” she said.

As a senior account manager, Johnson works with dealers that rely on Rapid Response for their monitoring. “Selecting a monitoring partner is actually a critical decision, because we are like the extension of the dealer and a piece of their brand and reputation,” Johnson said. “My commitment to my dealers is to make sure that the relationship is a mutual partnership.”

Johnson is involved in other aspects of the industry, which also benefits the dealers. “I attend local associations and national trade shows and conferences to keep my dealers up to speed with trends and important updates that are relevant for their businesses,” she said.

“I also look internally, and help dealers identify new RMR opportunities and [how to] enter new markets with Rapid Response's latest integrations, and interactive services and local tools,” Johnson continued. Additionally, she looks at dealers' internal processes to improve efficiencies and their end users' experiences.

Johnson joined the industry by first working with I-View Now, a cloud-based video verification company based in Henderson, Nev., where she worked in many capacities. “I knew all [my] skills would translate into building up Rapid on the West Coast and getting them up and running,” she said.

It is interesting to work at a monitoring company, Johnson said, as demand is shifting away from traditional intrusion alarms and toward a broader category of critical events. “I think right now we're just hitting the surface of what we are capable of doing outside of traditional monitoring,” she said.