NMC renews TMA Five Diamond Monitoring Center designation

VIENNA, Va.—The Monitoring Association (TMA) announced that National Monitoring Center (NMC) has renewed the prestigious “TMA Five Diamond Monitoring Center” designation.

This designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence:”

• Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
• Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM approvals, Intertek/ETL and UL.
• Commitment to raising the industry standards through TMA membership and participation in its activities.
• Commitment to reducing false dispatches.
• Commitment to the highest levels of customer service.

Five Diamond designation means, in particular, that a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to quality operator training. Operators serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.

In 2022, Five Diamond has expanded to include TMA Member video monitoring companies that are hosted by a UL827-registered TMA member data center and fulfill all other program requirements. There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 130 monitoring centers have achieved the Five Diamond designation, setting these companies apart.

For more than 20 years, NMC has provided a broad portfolio of commercial and residential monitoring services, led by Netwatch Proactive Video Monitoring. With state-of-the-art monitoring centers in California and Texas, NMC provides geo-diversity redundancy, assuring instantaneous emergency recovery and backup services in a natural disaster, severe weather event, or extreme alarm activity at one facility.