Tag: National Monitoring Center (NMC)
NMC strengthens dealer efficiency with After Hours Technical Support
October 21, 2024SSN Staff
LAKE FOREST, Calif.—National Monitoring Center (NMC), a provider of advanced professional monitoring services, continues to support its dealers with its successful After Hours Technical Support, ensuring reliable assistance for basic alarm system needs around the clock.
This service has been a valuable resource, helping NMC dealers provide reliable support to their customers, even when emergencies or technical issues arise outside regular business hours.
Since nearly half of all crimes...
NMC unveils NexusTech
August 27, 2024SSN Staff
LAKE FOREST, Calif. – The National Monitoring Center (NMC) has unveiled NexusTech, the newest addition to its Nexus business intelligence platform.
NexusTech brings a number of features to a mobile platform. It offers benefits that significantly enhance the efficiency and effectiveness of technicians in the field.
A detailed account landing page has been revamped to include new tabs for site details, System Details, and Permits, providing a comprehensive overview at a glance. Direct call...
Orange County, N.C., ECC goes live with TMA’s Automated Secure Alarm Protocol
August 2, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) announced that the Orange County Emergency Services, Public Safety Communications Division became the 146th Emergency Communications Center (ECC) in the United States and the 14th in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring...
Buncombe County ECC goes live with TMA’s Automated Secure Alarm Protocol
July 11, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) announced that the Buncombe County Public Safety Communications Center (BCPSC) became the 145th Emergency Communications Center (ECC) in the United States and the 13th ECC in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers...
NMC renews TMA Five Diamond Monitoring Center designation
June 30, 2024SSN Staff
VIENNA, Va.—The Monitoring Association (TMA) announced that National Monitoring Center (NMC) has renewed the prestigious “TMA Five Diamond Monitoring Center” designation.
This designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence:”
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series...
Florida ECC goes live with TMA’s Automated Secure Alarm Protocol
May 21, 2024SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) has announced that the Palm Beach County Fla. Sheriff's Office became the 144th Emergency Communications Center (ECC) in the U.S. and the 11th in the state of Florida to implement TMA’s Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to ECCs.
Palm...
Fourth Maryland ECC goes live with TMA’s Automated Secure Alarm Protocol
August 3, 2023SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) has announced that the Queen Anne’s County, Md., Emergency Services is the 131st Emergency Communications Center (ECC) in the United States to implement TMA’s Automated Secure Alarm Protocol (ASAP).
Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers. ...
ESX announces 2023 Innovation Award winners
June 6, 2023Cory Harris, Editor
LOUISVILLE, Ky.—The Electronic Security Expo (ESX) has revealed the winners of the 2023 Innovation Awards, distinguishing innovation and excellence in the industry, and identifying the next-gen products and services that will offer significant opportunities for growth for integrator companies.
These products and services were selected by an independent panel of judges based on a specific set of criteria, including ingenuity, applicability, response to market need, and more.
The 2023...
California DOJ approves pilot of TMA’s Automated Secure Alarm Protocol
January 19, 2023SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) welcomed its 119th Emergency Communications Center (ECC) in the United States and its first agency in the state of California to implement the Automated Secure Alarm Protocol (ASAP).
The state of California became the 22nd state in the United States to participate in the ASAP program. Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of...
NMC introduces account management web application for dealers
December 2, 2022SSN Staff
LAKE FOREST, Calif.—National Monitoring Center, a provider of third-party and proactive monitoring services, has introduced Nexus, a powerful new business intelligence and account management web application.
Nexus enables NMC dealers to manage their accounts efficiently, access critical data, reduce liability, and improve customer service and operational efficiencies. It is a centralized hub where dealers can easily manage their account information, access alarm data in real-time, and...