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Keeping central station employees in the know through extensive training

February 10, 2011Daniel Gelinas

The controversy surrounding Article 6-E—proposed legislation in New York that looks to vet and license central station employees according to statewide standards—has many in the industry talking about central station employee training. There are plenty of virtual and classroom training options provided by industry associations like CSAA and SIA. And, many monitoring companies take full control and create their own training programs for employees. Experts who spoke to Security Systems...

Alarm Monitoring Services, Anne Glickstein, Commercial Instruments and Alarm Systems, Dera DeRoche-Jolet, Electronic Security Association (ESA), John Lombardi, Kimberly Roberts, Mace CSSS, Mary Jensby, Morgan Hertel, RAC, Richmond Alarm Company, Security Industry Association (SIA), The Monitoring Association (TMA), UL-listed, Virginia, Wayne Boggs