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Monitoring center looks to help Spanish speakers

April 22, 2015SSN Staff

FREEPORT, N.Y.—Emergency Response USA, a personal alert system provider with a monitoring station here, has moved toward a mostly bilingual staff of operators. “Eighty percent of all our operators right now are fluent in English and Spanish,” company general manager Wayne Wahrsager told Security Systems News. The initiative started in December, with the company's move into Puerto Rico. It will also help the company better serve its existing Spanish-speaking customers in the united...

Emergency Response USA, Wayne Wahrsager

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