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Mission Critical Partners, Amazon collaborating to support 911

June 25, 2024SSN Staff

STATE COLLEGE, Pa.—Mission Critical Partners (MCP) announced that it will collaborate with Amazon Web Services (AWS) to drive implementation of Amazon Connect into emergency communications centers (ECCs), also known as public safety answering points (PSAPs) and 911 centers, across the United States. MCP noted that an acute staffing shortage is afflicting ECCs from coast to coast. According to the International Association of Emergency Dispatch (IAED), the average vacancy rate...

Amazon Connect, Amazon Web Services (AWS), Darrin Reilly, Emergency Communications Center (ECC), International Association of Emergency Dispatch (IAED), Mission Critical Partners (MCP), Public Safety Answering Points (PSAPs)