Updates coming to RapidSOS UNITE in early 2025

NEW YORK — RapidSOS has said that RapidSOS UNITE will bring enhancements in early 2025 to simplify workflows for 911 telecommunicators by further unifying emergency intelligence with RapidSOS HARMONY for one AI-powered, end-to-end platform.

RapidSOS cited a growing 911 staffing shortage as the impetus to improving the functionality of its platform.

“911 does incredible, heroic work every day despite increased call volumes, less staff, and disparate systems,” said Michael Martin, CEO of RapidSOS. “RapidSOS is built for public safety, with public safety, and we’ve heard what they need firsthand. With over 10 years of experience and a quarter billion dollars of research and development, RapidSOS UNITE is consolidating the tools they need in one intelligent safety platform to ease the cognitive load and their workflows.”

Connecting Critical Emergency Data to 911

The 2025 updates to RapidSOS UNITE build on this foundation, expanding the range of connected sources, including schools, enterprises, vehicles, and IoT devices. These connections provide 911 with instant access to vital caller data in over 170M emergencies annually, including caller location, emergency contacts, and health profile, 11,000 connected schools, tens of millions of connected vehicles, trains, and trucks, and streaming video from mobile phones and connected security cameras

Uniting Call Intelligence with AI for All Calls

RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools into its platform. RapidSOS UNITE consolidates emergency intelligence so the telecommunicator can view all call data in one convenient pane. From within RapidSOS UNITE, a telecommunicator can access unified tools for voice, text, and video communication.

These enhancements – set alongside tools for communication by text and video and data from connected devices – ensure telecommunicators can access and act on the context contained within every call.

“Each day, 911 telecommunicators are inundated with calls that are not emergencies and spend time answering calls about trash pickup, water main breaks, or street light outages. This is not where their time or attention is needed,” said Karin Marquez, Chief Public Safety Brand Officer at RapidSOS. “HARMONY cuts through all of the noise and allows the telecommunicators to focus on the incidents that require their highly trained skillset and human connection.”

Broadly Sharing Intelligence

RapidSOS UNITE also enables 911 to share information beyond jurisdictional boundaries.

Already connected to 1M field responders and via 1,300 CAD integrations, RapidSOS is advancing interoperability by building upon its Agency Share and Chat feature. Agencies with computer-aided dispatch information (CAD) integrated into RapidSOS UNITE can share that information with neighboring 911 centers for mutual aid, creating interoperability across disparate CAD systems.

“Telecommunicators already rely on RapidSOS UNITE every day to simplify their work. Incorporating CAD data sharing makes it easier than ever for agencies to achieve interoperability, improving coordination and response times when every second counts,” said Marquez.