TMA introduces new online education offerings

MCLEAN, Va.—The Monitoring Association (TMA) announced it has expanded its online library of education and training courses offered on its Learning Management System (LMS) at TMATraining.org.

More than 75 hours of course work have been added as a result of a formal collaboration with SecurityCEU.com. Topics vary widely and include customer service; sales; access control; IP video; IP networking; perimeter security detection; troubleshooting; writing effective incident reports; wireless technologies; cyber and cloud security; effective communication; alarm science; project management; and more.

Additionally, TMA will now offer the National Training Program (NTP)’s Field Service Technician (FST) program in cooperation with the California Alarm Association (CAA) and Syncomm Management Group, Inc.

“Education has long been a hallmark of TMA,” said TMA President Morgan Hertel. “As the trade association for the professional monitoring industry, our members look to TMA for professional development courses that deliver high-quality content that focus on their distinct business needs and licensing requirements. We are successful when our members achieve success. With the addition of these valuable courses, TMA is in a much stronger position to equip its members with the knowledge and abilities to grow and excel in today’s competitive marketplace. It’s an exciting time.”  

These new additions join TMA’s existing 13 online operator training modules on topics ranging from leadership, customer service, and call handling to cybersecurity, false alarm management, and standards that make up the Monitoring Center Operator Online Level 1 and Level 2 courses.

“We are delighted to bring our rich content, approved at the national and state level for license compliance to TMA. CMOOR has worked with TMA for almost 18 years in one capacity or another. This was a natural progression of our already strong relationship, where the members and TMA as an organization will benefit,” noted Connie Moorhead, president, The CMOOR Group, the owner and operator of SecurityCEU.com.

“We are proud to partner with The Monitoring Association to present foundational training to their members in advancement of their core mission,” added Jerry Lenander of the National Training Program. “The Field Service Technician curriculum is a comprehensive offering that reflects the changing technology in the industry.”

View TMA’s complete library of educational offerings at TMATraining.org.