Tag: Hank Goldberg
SSN News Poll: PSIM definitions matter
July 21, 2015Spencer Ives
YARMOUTH, Maine—Definitions matter when talking about PSIMs, said 48 percent of Security Systems News' readers in the latest News Poll—it's difficult to sell what isn't understood, they said.A majority—60 percent—said a physical security information management system [PSIM] needs to be vendor agnostic and bring together disparate systems.“PSIM is a very unique and exact term in my opinion. It is a vendor that produces a 'manger of managers' type of platform,” said...
Going phone-free: A ringing endorsement for ASAP
April 11, 2012Rich Miller
LAS VEGAS—For Bill Hobgood, it's easy to sum up the effectiveness of the Automated Secure Alarm Protocol: “We hate telephones ringing. We love ASAP.”
As project manager for the Department of Information Technology's Public Safety Team in Richmond, Va., Hobgood knows firsthand how well the system works to eliminate errors in communication between central stations and public safety answering points, or PSAPs. When 911 information flows automatically via computer instead...
SGS integrates with Unified 911 for more accurate emergency services dispatch
April 21, 2011Daniel Gelinas
DALLAS—A new technology partnership aims to simplify and speed up 911 dispatch for central stations. Furthermore, the partnership aligns with current efforts on the part of the Central Station Alarm Association and the Association of Public-Safety Communications Officials.
Both the CSAA and APCO are working to streamline and automate central station/public safety answering point (PSAP) communications. A PSAP is a call center responsible for answering calls to an emergency telephone number...
Vivint transfers all its accounts to stages automation platform
March 31, 2011Daniel Gelinas
PROVO, Utah—Vivint announced on March 17 that it was in the process of transferring all of its more than 500,000 monitored accounts to Secure Global Solutions' stages central station automation platform. Vivint expects to have the transfer completed by the end of April, with both of Vivint's monitoring centers going through the switch over.
What prompted the move?
“Stages simplifies the job of our dispatchers, allowing them to focus on providing the exceptional service we require,”...
AvantGuard converts all accounts to SGS' stages platform
February 3, 2011Daniel Gelinas
OGDEN, Utah—AvantGuard Monitoring Centers has converted all of its 110,000 accounts to the stages central station platform from SGS. The move was started on Jan. 18 and completed on Feb. 2 and, according to AvantGuard president Josh Garner, went off without a hitch.
“This was a huge undertaking, but our preparation has made for a very smooth transition. When it came time for game day, we had rehearsed what would happen numerous times. There were no surprises, and really no hiccups to...